Delivery & Returns

DELIVERY

Mainland England, Wales and Scotland.

FREE delivery covers England, Wales, and parts of Scotland, which we aim to deliver within 7 business days.

There is a delivery charge for Highlands, NI (4-6 weeks) & Islands.

We are not able to deliver to Ireland, Jersey, Isle of Man and postcodes PH30-50, ZE, IV40-63, TR21-25, PA21-38.

After receiving your order our courier will call you with a delivery date and give you a two hour delivery window. It is assumed that any delivery address provided is an address that is occupied.

For those who are not able to provide an occupied address during working hours to receive delivery we suggest the following –

a)    Provide an alternative occupied address, i.e. a work address or that of a family member etc.

b)    Provide leave safe instructions during the website checkout. i.e leave in shed, garage or porch.

c)    If your only option is to take time off work to take a delivery then please be aware any booking made is on a best endeavours basis, not guaranteed.

Please check your order at time of delivery and if there is any doubt regarding possible transit damage please sign for as ‘damaged', please refer to our terms and conditions for further information.

If you are looking for a tailored delivery service over and above the options detailed above we are happy to quote for this using an independent courier with 1 or 2 men on board.

All orders are delivered complete when available, if you require your order in part over multiple deliveries please contact our team and we will re-quote for this service.

RETURNS

If you wish to return or exchange your purchase you must notify us within 7 days of receipt.

Our FREE returns policy covers England, Wales, and parts of Scotland, all other areas will incur a return cost.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way.  

Eluso Ltd retains the right to refuse a refund on any item deemed not to be resalable.

Once we have approved the condition of your return a refund will be made within 5 workings days.  Please note we do not refund the original delivery charge if paid.

RETURNS FORM
Received date will be verified with tracking details
Please check the details above then press Request Return to confirm the details are accurate and true.