FAQ

General

  • Can your leaner mirrors be wall hung?

    Yes, all our leaner mirrors can be wall hung in either portait or horizontal.

  • Do you have a showroom?

    We do not currently have a showroom.

  • Do you require full payment when items are made to order?

    No, we only require a 30% deposit which is taken on checkout, with a balance payment required before delivery.

  • What if I decide to cancel my made to order item?

    If you decide to cancel your order before delivery, you will forfeit your 30% deposit payment.

Delivery

  • Do you deliver to Europe?

    Weácurrently onlyádeliver toáthe UK.

  • How much is delivery?

    Standard delivery for the UK mainland is Free.á Customers from Northern Ireland, the Channel Islands and the Scottish Highlands, wishing to place an order, please message us to obtain a quote for delivery and time scale.

  • How quickly can you deliver?

    We aim to deliver within 7 business days (UK Mianland) and 10-14 days for some parts of Scotland, please speak with our sales team if you have specific requirements. Most deliveries are made with our hand delivery service courier. The courier will contact you with a delivery date andáprovide a two hour time window for delivery. If your order is sent with an overnight courier we will send you the tracking details

  • If I place an order for a made to order mirror, how long is the lead time?

    For our UK made mirrors the average the lead time is approxá2-3 weeks.

  • Can I collect my order?

    We welcome collections from our warehouse in Battlesbridge, Essex by prior arrangement.

  • Do you deliver on the weekend?

    We can arrange for most items to be delivered on a Saturday. A surcharge will apply, please call or email to confirm.

  • If I order can I specify a day for delivery?

    In most cases you can request a delivery dayáMonday to Friday.

  • Will my made to order item be delivered as items become available from stock?

    We despatch your order when all the items purchased are available.á If you require items over multiple deliveries please ask our team before ordering.

Website

  • How can I pay?

    We accept payment by debit/credit card and paypaláon our website. Payment can also be made by bank transfer and by cheque for our UKátrade buyers.

  • Do you have a returns policy?

    Yes, we operate a money back returns policy on all items excluding made to order/custom orders. Please refer to our terms and conditions for further detail and requirements.

  • Do you offer credit?

    We do not currently offer credit but we suggest you take a look Paypal credit who offer up to 4 months interest free credit on loans over ú150.

Trade

  • Do you sell to the trade?

    Yes we do at many levels, please refer to our Tradeápage for further information.