Terms & Conditions
Please note that your order payment will appear on your card statement as Eluso Ltd. Payments made by business cheque should be made out to “Eluso Ltd”. Should you wish to make a money transfer, please contact our sales team. Payments made via cheque or transfer will need to be cleared before goods can be despatched.
We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors and lifts. Dimensions for our products are listed with the product description.
RETURNS AND REFUNDS
If you wish to return or exchange your purchase you must notify us within 7 days of receipt.
Our FREE returns policy covers England, Wales, and parts of Scotland, all other areas will incur a return cost.
Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way.
Eluso Ltd retains the right to refuse a refund on any item deemed not to be resalable.
Once we have approved the condition of your return a refund will be made within 5 workings days.
DAMAGED OR DEFECTIVE GOODS ON DELIVERY –
Private and trade purchases.
Please check your order at time of delivery and if there is any doubt regarding possible transit damage please sign for as ‘damaged’.
Any claim regarding damaged or defective goods then must be made in writing strictly within 48 hrs of delivery, supported with digital photographs.
Once in agreement Eluso Ltd will either replace and collect the goods or send replacement parts if appropriate.
For trade purchasers that have opted for despatch on a 'drop shipping' basis direct to third parties, any subsequent shipping costs involved (outward or inward) in regards of damaged or defective goods are to be paid by the purchaser.
CUSTOM ORDER RETURNS
Custom made orders cannot be returned or exchanged, unless faulty. If you decide to cancel your order before delivery, you will forfeit your 30% deposit payment. We will not take custom made goods of merchantable quality back, once they have been delivered. Your statutory rights are unaffected.
Our mirrors comes as standard with a 1 year manufacturer guarantee, which we Eluso t/a Select Mirrors will honour in the form of replacement or parts and labour, this guarantee does not cover any/all costs incurred through delivery.
For warranty issues please put your request in writing by letter, fax or email with supporting digital images. Please remember to include your order number and proof of purchase.
By purchasing from this website you the Customer hold us The Company harmless of any liabilities that may be caused by misuse of products sold by us The Company.
TERMS & CONDITIONS & DISCLAIMERS
All material contained within the site are the copyright of Eluso Ltd All rights are reserved. No part of the web site may be reproduced, translated, adapted, used or distributed in any material, form or medium other than on the following basis:
1. You may download product photos on to your own hard disk or print them out provided that you include any copyright notices contained, that you make no alterations or additions to them or any part of them and that you do not use, reproduce, translate, adapt or distribute the material in or to any other work, publication or web site; and
2. That all such use in (1) above is for private and non-commercial purposes
Eluso Ltd do not accept any responsibility of damages to loss of data
Price information, availability information and product description information is subject to change without notice
No part of the web site may be distributed, used, adapted, reproduced, translated or copied for any commercial purpose whatsoever without prior written permission from Eluso Ltd.
Eluso Ltd reserve the right to cancel and/or refuse any order received that may or is involved in any fraudulent activity. Any such involvement which is detected, we will forward to the fraud prevention merchant services and they will undergo a fraud investigation which may also involve police investigation.
We do our best to ensure that information on the site is correct, Eluso Ltd do not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not in any circumstance accept any liability whatsoever for error or omission.
In the unlikely event a product has an incorrect price Eluso Ltd reserves the right to cancel and/or refuse your order. This also applies if your order has been received by us and confirmed by our head office. Furthermore, if your credit card has been charged we will immediately refund back on to your card which you made the payment with, the full amount. If this situation arises Eluso Ltd will email you as soon as it has come to our knowledge by email.
Euso Ltd including its employees and/or directors and/or any associated representatives will not be liable for any damages, loss of income and/or profit and/or any third party claims and/or damages and/or loss of property. This also applies to all damages of any kind, including compensatory and/or indirect and/or direct and/or consequential, whether this may arise in connection and/or out of connection with the use of Select Mirrors web site.
These terms and conditions and your use of this site shall be governed by and construed in accordance with the laws of England and Wales.
Eluso Ltd t/a SELECT MIRRORS
Registered Address: 21-23 Croydon Road, Caterham, Surrey, CR3 6PA
Company No: 09736590 VAT No: 248 5004 14